How do I return an item?

Our rugs are made to order so please make your selections and measurements carefully before choosing a size and ordering your rug. If there's a problem with your rug, please contact customer service at (888) 589-2673 or so we can understand the problem and assist in resolving it. We accept returned items in cases where a product is either damaged in shipment (See Shipping link for important information regarding your rights and responsibilities) or is different than the order placed with Rugs That Fit. If either of these were to occur please contact us & we'll resolve the problem immediately.  We'll even pay for shipping it back to us. We stand by our workmanship and materials and care about our customers satisfaction. Our phone # is (888) 589-2673 & our email address is and we'll respond quickly.